Compliance
Landlords Insurance products are issued by Whitbread Insurance Brokers.
Landlords Insurance products issued by Whitbread Associates Pty Ltd trading as Whitbread Insurance Brokers | ABN 69 005 490 228 | AFSL 229 092, on behalf of the insurer Guild Insurance Limited trading as Acerta | ABN 55 004 538 863. Landlords Insurance acts on behalf of the insurer under an agreement with Whitbread Insurance Brokers and the insurer Guild Insurance Limited trading as Acerta.
Whitbread Associates Pty Ltd is a subsidiary of Steadfast Group Ltd (SGL) | ABN 98 073 659 677. SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies for access to regulatory and compliance support, marketing and communications, data insights, and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.
Whitbread Associates Pty Ltd may have access to shared services from SGL, including: Compliance tools, procedures, manuals and training, legal, HR, banking, and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.
SGL’s Financial Services Guide is available at www.steadfast.com.au or on request by calling the SGL Company Secretary on 02 9495 6500.
Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice. The Code has been created by the National Insurance Brokers Association of Australia and is administered by the Australian Financial Complaints Authority. To view or download a copy of the Code, please click here.
To download the Whitbread Duty of Disclosure, please click here.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact the Privacy Officer as follows:
Call 1300 424 627 Email info@landlordsinsurance.com.au.
To view the Landlords Insurance Privacy Policy, please click here.
To download the Whitbread Privacy Policy, please click here.
To download a copy of the Whitbread Complaints Policy, please click here.
In the event that you wish to lodge a complaint or a breach, please contact the Complaints Officer as follows:
Visit Level 5, 90 Collins Street, Melbourne Victoria 3000
Call 03 8646 0222
Email info@whitbread.com.au
Whitbread is a member of the Australian Financial Complaints Authority (AFCA). If your complaint has not been resolved to your satisfaction, you have the right to refer the matter to AFCA. Contact details for AFCA are as follows:
Mail Australian Financial Complaints Authority, GPO Box 3, Melbourne 3001
Call 1800 931 678
Email info@afca.org.au
Visit www.afca.org.au
To download the Whitbread Financial Services Guide, please click here.
